Privacy Policy

Last modified: June 8, 2021

This Privacy Policy discloses the privacy practices for the DiscreetCare website, including any content, functionality, platforms, and services offered on or through the website (collectively, the “Website” located at PDL USA Inc., a Delaware corporation, owns and operates DiscreetCare (referred to as “Company”, “us”, “we”, and “our”). Company and its affiliates are dedicated to maintaining the privacy of your personal information in accordance with applicable law. 

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understand, and agree to be bound to all the terms of this Privacy Policy and our Website’s Terms of Use. If you do not agree with our policies and practices, exit this page and do not access or use the Website. 

This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Scope and Application

This policy applies to information we collect:

  • Through your use of our Website, whether accessed through desktop computer web browser, mobile device, smart device, tablet, or mobile application.
  • In email, text, and other electronic messages between you and the Website.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by the Company or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number, bank account information, gender, race, credit card information, health information (including information about medical conditions, treatment options, physician referrals, prescriptions, photographs or video images you provide to the Company, and treatment options provided to you) or any other identifier by which you may be contacted online or offline (“Personal Information“);
  • That is about you but individually does not identify you; and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information directly from you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases, submit information to, or otherwise provide Personal Information to us. We also collect Personal Information from third parties and any affiliated healthcare providers. We also collect Personal Information automatically as you navigate through the Website, complete forms on our Website, correspond with us or any affiliated healthcare providers, or execute search queries on the Website. 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including, without limitation, details of your use of our Website including traffic data, location data, logs, and other communication data and resources that you access and use on the Website, information about the device you use to access the Website, your internet connection, your IP address, URL, and browser type. We also collect Personal Information through cookies, web beacons, and other tracking technologies. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). For information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, please send an email to

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies to collect information about you when you use our Website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

Use and Disclosure of Information

We may use or disclose aggregated information about our users, including you, and information that does not identify any individual, without restriction.

We may use or disclose Personal Information that we collect or you provide as described in this Privacy Policy:

  • to provide services to you or otherwise fulfill the purpose for which you provide such Personal Information;
  • to communicate with you about current or future services offered by the Company or any of our affiliates that provide services to you from time to time, including surveys, questionnaires, and other notices and information;
  • to communicate with you about or otherwise schedule and arrange for the provision of the services or products you elect to receive from the Company or any of its affiliates, including, but not limited to, scheduling, reminders, check-ins, and product recalls;
  • to a manufacturer in order to process any order from you, obtain or facilitate any replacement, address any adverse reaction or product recall, or any other matter related to your procurement and use of any products from such manufacturer; 
  • to collect, administer, and facilitate payments made by you for services or products available through this Website;
  • to your healthcare providers or other persons you identify; 
  • to contractors, service providers, hosting partners, consultants, and other third parties we engage and our affiliates engage to support the Website, the business and the services provided to you; 
  • to enforce or apply our Terms of Use and other agreements or otherwise protect our legal rights; 
  • to comply with applicable law or any court order, law, or legal process, including responding to any government or regulatory request; 
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company or its affiliates, any customers of the foregoing, or others.
  • for any other purpose with your consent.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information: 

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by sending us an email stating your request to
  • Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own or third parties’ products or services, you can opt out by sending us an email stating your request to If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. If you opt out, we may still send you non-promotional communications, such as those about your account or services you have requested.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt out by sending us an email stating your request to

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information. 

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to However, please know we do not currently sell data triggering that statute’s opt-out requirements.

Accessing and Correcting Your Information

You can review and change your Personal Information by logging into the Website and visiting your account profile page. You may also send us an email at to request access to, correct, or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about your California privacy rights, visit

California’s “shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to or write us at 5608 17TH Ave NW, #1216, Seattle, Washington 98107.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot and do not guarantee the security of the Website, our servers, or any system used to transmit information between your device and our Website and servers. We cannot and do not guarantee the security of any information provided to us by any third party. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at:

5608 17TH Ave NW, #1216

Seattle, WA 98107

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.

Storage of Personal Information in the United States

You agree not to transfer any of your information to us from outside the United States. The laws in the United States may not offer the same degree of privacy protection as the laws outside of the United States.

Retention of Personal Information 

We will retain your Personal Information for a reasonable period of time, as determined in our sole and exclusive discretion, or for such other period of time as required by applicable law. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Website.

Changes to Our Privacy Policy

We may revise and update this Privacy Policy from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of any revisions to this Privacy Policy means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes as they are binding on you.

Contact Information

If there are any questions or concerns regarding this Privacy Policy and our privacy practices, you may send an email to or write us at 5608 17TH Ave NW, #1216, Seattle, Washington 98107.